{"id":14929,"date":"2023-06-09T09:31:57","date_gmt":"2023-06-09T07:31:57","guid":{"rendered":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/zona\/estatales\/entra-en-vigor-el-iii-convenio-de-contact-center\/"},"modified":"2026-06-02T09:46:29","modified_gmt":"2026-06-02T07:46:29","slug":"entra-en-vigor-el-iii-convenio-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/convenios\/entra-en-vigor-el-iii-convenio-de-contact-center\/","title":{"rendered":"Entra en vigor el III Convenio de Contact Center"},"content":{"rendered":"<p>\n<strong>El d&iacute;a de hoy ha salido&nbsp;publicado en el Bolet&iacute;n Oficial del Estado (BOE) el texto acordado por la patronal CEX y los sindicatos CCOO y UGT del&nbsp;<a href=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/BOE-20230609-Conv-Copntact-Center.pdf\">III Convenio colectivo de &aacute;mbito estatal del sector de Contact Center<\/a>.&nbsp;Este convenio afecta a unas 110.000 personas que trabajan en el sector en todo el estado.<\/strong><\/p>\n<p>Recordamos las principales modificaciones que supone este acuerdo, que van encaminadas a una mayor profesionalizaci&oacute;n del sector:<\/p>\n<p><strong>Salario. Objetivo: 16024 euros\/a&ntilde;o para el nivel 10 en 2024.<\/strong><\/p>\n<ul>\n<li>2022: subida del 3,5%<\/li>\n<li>2023 subida del 3,5%<\/li>\n<li>2024: subida del 3%<\/li>\n<li>2025; subida del IPC (m&aacute;ximo 3,5% y m&iacute;nimo 1%)<\/li>\n<li>2026: subida del IPC+0,5 (m&aacute;ximo 3,5% y m&iacute;nimo1%).<\/li>\n<\/ul>\n<p>Los niveles 11 y 12 se corresponden actualmente con el SMI y desaparecen el 1\/1\/2024.<\/p>\n<p><strong>Estabilidad en el empleo. Contrataci&oacute;n indefinida y Subrogaci&oacute;n.<br \/>\n<span style=\"color:#c0392b\">CCOO<\/span><\/strong> impulsa el contrato indefinido para el 80% de las plantillas. Se reduce notablemente el impacto de la contrataci&oacute;n fija discontinua y la temporal. Las personas con contrato fijo discontinuo tendr&aacute;n el tiempo cotizado suficiente para percibir la prestaci&oacute;n por desempleo durante el periodo de inactividad.<br \/>\nEl personal perteneciente a un servicio mantendr&aacute; su puesto de trabajo y sus condiciones a trav&eacute;s de la subrogaci&oacute;n si dicho servicio cambia de empresa.<\/p>\n<p><strong>Jornada contratada. Luchamos contra el abuso de la parcialidad.<\/strong><br \/>\nA propuesta de <span style=\"color:#c0392b\"><strong>CCOO<\/strong><\/span> se fija en al menos el 70% de la plantilla con jornada de al menos 30 horas semanales. El 30% del total tendr&aacute; jornada completa.<br \/>\nTambi&eacute;n a propuesta de <strong><span style=\"color:#c0392b\">CCOO<\/span><\/strong> se consolidar&aacute;n las ampliaciones temporales de jornada, aplicando una f&oacute;rmula de c&aacute;lculo de la media de la jornada ampliada durante el a&ntilde;o, a partir de un tiempo determinado de ampliaci&oacute;n.<\/p>\n<p><strong>Teletrabajo. Regulaci&oacute;n de la planificaci&oacute;n y la compensaci&oacute;n.<\/strong><br \/>\nSe establece que el 30% de la plantilla podr&aacute; teletrabajar el 100% de su jornada. Las personas que teletrabajan menos del 100% de su jornada dispondr&aacute;n de una planificaci&oacute;n trimestral de los d&iacute;as de presencialidad.<br \/>\nSe compensar&aacute;n los gastos de cada d&iacute;a teletrabajado.<\/p>\n<p><strong>Igualdad de G&eacute;nero. Una revisi&oacute;n a fondo.<\/strong><br \/>\nA propuesta de <span style=\"color:#c0392b\"><strong>CCOO<\/strong><\/span>, se crea por primera vez una Comisi&oacute;n de Igualdad que revisar&aacute; la clasificaci&oacute;n profesional con perspectiva de g&eacute;nero para asegurar que no existen sesgos.<\/p>\n<p>Aqu&iacute; puedes descargar publicaci&oacute;n pdf (BOE 09\/06\/2023) el texto del<a href=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/BOE-20230609-Conv-Copntact-Center.pdf\">&nbsp;III Convenio colectivo de &aacute;mbito estatal del sector de Contact Center<\/a>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Publicado en el BOE el texto del\u00a0III Convenio colectivo de \u00e1mbito estatal del sector de Contact Center<\/p>\n","protected":false},"author":103,"featured_media":14928,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[176,181,187],"tags":[],"class_list":["post-14929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-convenios","category-legal","category-negociacioncolectiva"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Entra en vigor el III Convenio de Contact Center - SERVICIOS TECNICOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/convenios\/entra-en-vigor-el-iii-convenio-de-contact-center\/\" \/>\n<meta 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