{"id":14921,"date":"2023-03-03T11:58:42","date_gmt":"2023-03-03T10:58:42","guid":{"rendered":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/zona\/estatales\/cierre-del-texto-del-convenio-de-contact-center\/"},"modified":"2026-06-02T09:46:37","modified_gmt":"2026-06-02T07:46:37","slug":"cierre-del-texto-del-convenio-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/negociacioncolectiva\/cierre-del-texto-del-convenio-de-contact-center\/","title":{"rendered":"Cierre del texto del Convenio de Contact Center"},"content":{"rendered":"<p>Tras numerosas reuniones, <strong><span style=\"color:#c0392b\">CCOO<\/span><\/strong> y UGT estamos cercanas a cerrar un texto de consenso con la patronal CEX, que desarrolla los bloques preacordados y que <strong>se presentar&aacute; a la Comisi&oacute;n Negociadora del Convenio el pr&oacute;ximo 7 de marzo.<\/strong><\/p>\n<p><strong>Explicamos brevemente las modificaciones propuestas:<\/strong><\/p>\n<p style=\"margin-left:40px\"><strong><span style=\"color:#ecf0f1\"><span style=\"background-color:#c0392b\">CONTRATACI&Oacute;N:<\/span><\/span><\/strong><\/p>\n<p style=\"margin-left:40px\">Se confirma la mejora en la estabilidad en el empleo, que alcanzar&aacute; el 80% de las plantillas indefinidas el 1 de enero de 2024. El 20% restante podr&aacute; ser temporal (propio o ETT) o fijo discontinuo.<br \/>\nEl personal fijo discontinuo que deba pasar a situaci&oacute;n de inactividad tendr&aacute; el m&iacute;nimo de tiempo cotizado para que pueda percibir prestaci&oacute;n por desempleo.<br \/>\nEn caso necesario se crear&aacute; una bolsa de llamamiento que funcionar&aacute; con criterios objetivos (en este orden: antig&uuml;edad, formaci&oacute;n y desempe&ntilde;o).<\/p>\n<p style=\"margin-left:40px\">&nbsp;<\/p>\n<p style=\"margin-left:40px\"><span style=\"color:#ecf0f1\"><strong><span style=\"background-color:#c0392b\">JORNADA DE TRABAJO:<\/span><\/strong><\/span><\/p>\n<p style=\"margin-left:40px\">Se garantizan jornadas m&iacute;nimas, mejorando as&iacute; la calidad del empleo y reduciendo la brecha salarial de g&eacute;nero originada por el abuso de la parcialidad:<\/p>\n<ul>\n<li style=\"margin-left: 40px;\">El 30% de las plantillas tendr&aacute; jornadas completas.<\/li>\n<li style=\"margin-left: 40px;\">El 40% de las plantillas tendr&aacute; jornadas superiores a 30 horas.<\/li>\n<li style=\"margin-left: 40px;\">El 30% de las plantillas tendr&aacute; jornadas inferiores a 30 horas.<\/li>\n<\/ul>\n<p style=\"margin-left:40px\">Para evitar el uso abusivo de las ampliaciones de jornada, &eacute;stas consolidar&aacute;n cada 1 de enero seg&uacute;n la siguiente f&oacute;rmula*:<\/p>\n<p style=\"margin-left:40px\"><strong>Suma n&ordm; de horas ampliadas diarias a&ntilde;o natural &ndash; horas ampliadas en vacaciones<\/strong><br \/>\n______________________________________________________________________<\/p>\n<p style=\"margin-left:240px\"><strong>330 d&iacute;as<\/strong><\/p>\n<p style=\"margin-left:40px\">*la cantidad ampliada se redondea al alza o a la baja en fracciones de 1 hora\/semana<\/p>\n<p style=\"margin-left:40px\">&nbsp;<\/p>\n<p style=\"margin-left:40px\"><span style=\"color:#ecf0f1\"><strong><span style=\"background-color:#c0392b\">SUBRROGACI&Oacute;N:<\/span><\/strong><\/span><\/p>\n<p style=\"margin-left:40px\">LAS PERSONAS QUE HAYAN TRABAJADO LOS &Uacute;LTIMOS SEIS MESES EN UN SERVICIO ANTES DE SU ADJUDICACI&Oacute;N A UNA NUEVA EMPRESA, SER&Aacute;N SUBROGADAS. Tambi&eacute;n las que hayan trabajado menos de seis meses, pero s&oacute;lo lo hayan hecho en el servicio afectado.<\/p>\n<p style=\"margin-left:40px\">Esto evitar&aacute; EREs y despidos, garantizando no s&oacute;lo el empleo sino todas las condiciones laborales de las personas subrogadas.<\/p>\n<p style=\"margin-left:40px\">Tambi&eacute;n evita movilidad geogr&aacute;fica al obligar a las empresas adjudicatarias a tener un centro de trabajo pr&oacute;ximo al del domicilio de las personas afectadas.<\/p>\n<p style=\"margin-left:40px\">&nbsp;<\/p>\n<p style=\"margin-left:40px\"><span style=\"color:#ecf0f1\"><strong><span style=\"background-color:#c0392b\">TELETRABAJO:<\/span><\/strong><\/span><\/p>\n<p style=\"margin-left:40px\">Se regula por fin el trabajo a distancia en nuestro sector, estableciendo un sistema de planificaci&oacute;n de los d&iacute;as presenciales. As&iacute; se evita que el teletrabajo sea utilizado como premio o castigo.&nbsp;<\/p>\n<p style=\"margin-left:40px\">La reversibilidad del teletrabajo, a petici&oacute;n de la empresa o de la persona trabajadora, requerir&aacute; un preaviso de al menos 20 d&iacute;as.<\/p>\n<p style=\"margin-left:40px\">El teletrabajo regular se compensar&aacute; econ&oacute;micamente en funci&oacute;n de la jornada trabajada y la empresa dotar&aacute; de todos los medios necesarios para dicha modalidad.<\/p>\n<p style=\"margin-left:40px\">&nbsp;<\/p>\n<p style=\"margin-left:40px\"><strong><span style=\"color:#ecf0f1\"><span style=\"background-color:#c0392b\">SALARIO:<\/span><\/span><\/strong><\/p>\n<p style=\"margin-left:40px\">Las subidas salariales pactadas en el Preacuerdo se sit&uacute;an por encima de la media de subidas pactadas en los Convenios Sectoriales firmados desde enero de 2022. Tambi&eacute;n se actualizan dietas y kilometrajes.<\/p>\n<p style=\"margin-left:40px\">El 1 de enero de 2024 desaparecen los niveles salariales 11 y 12, pasando a ser el salario m&iacute;nimo en Contact Center de 16024&euro; al a&ntilde;o.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Todas estas medidas han sido desarrolladas en el nuevo texto de Convenio incluyendo adem&aacute;s derechos de informaci&oacute;n a la Representaci&oacute;n Legal de las Personas Trabajadoras para garantizar su correcta aplicaci&oacute;n.<\/strong><\/p>\n<p><strong>Tras la reuni&oacute;n del d&iacute;a 7, si el texto queda ratificado, se fijar&aacute; la fecha de firma y se presentar&aacute; en el REGCON (Registro de Acuerdos Colectivos del Ministerio de Trabajo) para su publicaci&oacute;n en el BOE.<\/strong><\/p>\n<p><span style=\"color:#c0392b\"><strong>UGT y CCOO hemos solicitado que, aunque no est&eacute; publicado en el BOE, las empresas comiencen a pagar los atrasos y los salarios actualizados.<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Aqu&iacute; puedes <a href=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/20230303-contac-cierre-texto-pre.pdf\">ver o descargar pdf&nbsp;COMUNICADO<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cierre del texto del Convenio de Contact Center<\/p>\n","protected":false},"author":103,"featured_media":14920,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[210,187],"tags":[],"class_list":["post-14921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicadosconvenio","category-negociacioncolectiva"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cierre del texto 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