{"id":14848,"date":"2022-03-07T13:41:17","date_gmt":"2022-03-07T12:41:17","guid":{"rendered":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/zona\/estatales\/contact-center-acordamos-con-la-patronal-la-aplicacion-integra-del-smi-en-tablas-salariales\/"},"modified":"2026-06-02T09:47:32","modified_gmt":"2026-06-02T07:47:32","slug":"contact-center-acordamos-con-la-patronal-la-aplicacion-integra-del-smi-en-tablas-salariales","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/comunicados\/contact-center-acordamos-con-la-patronal-la-aplicacion-integra-del-smi-en-tablas-salariales\/","title":{"rendered":"Contact Center: Acordamos con la patronal la aplicaci\u00f3n \u00edntegra del SMI en tablas salariales"},"content":{"rendered":"<ul>\n<li>CCOO y UGT hemos solicitado una mediaci&oacute;n, que ha resultado con acuerdo&nbsp;<\/li>\n<\/ul>\n<p>El pasado 23 de febrero se public&oacute; en el BOE la subida del Salario M&iacute;nimo Interprofesional (SMI) y tanto CCOO como UGT hemos llevado esta cuesti&oacute;n a una mediaci&oacute;n, para que la patronal CEX se comprometa a aplicar esta subida a las categor&iacute;as que actualmente se encuentran por debajo de esta cantidad (niveles 11 y 12*).&nbsp;<\/p>\n<p>Las empresas de Contact Center no se caracterizan precisamente por aplicar los cambios normativos pac&iacute;ficamente, al menos unas m&aacute;s que otras. Es m&aacute;s, nos consta que algunas empresas pretenden absorber conceptos como pluses, incentivos, complementos, etc. para que al final no haya subida efectiva.<\/p>\n<p>A propuesta de CCOO, en el acuerdo se han especificado las cantidades a percibir dejando claro que todas las empresas del sector deber&aacute;n pagar 14000&euro; brutos de salario base para las jornadas completas (y la parte proporcional a las parciales) a los niveles 11 y 12, con car&aacute;cter retroactivo desde el 1 de enero de 2022, sin que sean absorbibles otros conceptos retributivos.<\/p>\n<p>Los dem&aacute;s sindicatos presentes en la mediaci&oacute;n (CGT, CIG, ELA y LAB) han mostrado tambi&eacute;n su conformidad a este acuerdo.<\/p>\n<p>En la mesa de negociaci&oacute;n del Convenio Colectivo seguiremos abordando la cuesti&oacute;n salarial y CCOO seguiremos insistiendo en que las plantillas de este sector no pueden seguir perdiendo poder adquisitivo en este momento hist&oacute;rico de subida de precios.&nbsp;<\/p>\n<address>_________________________________<br \/>\n<span style=\"font-size:10px\">*El nivel 11 corresponde a Teleoperador\/a y el nivel 12 a Auxiliar de oficios propios<\/span><\/address>\n<address>&nbsp;<\/address>\n<address><span style=\"font-size:10px\"><img decoding=\"async\" alt=\"\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/Comunicado-Contact-SMI.avif\" \/><\/span><\/address>\n","protected":false},"excerpt":{"rendered":"<p>Subida salario m\u00ednimo en Contact Center<\/p>\n","protected":false},"author":103,"featured_media":14847,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[180,193],"tags":[],"class_list":["post-14848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicados","category-salario"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center: Acordamos con la patronal la aplicaci\u00f3n \u00edntegra del SMI en tablas salariales - SERVICIOS TECNICOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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