{"id":14679,"date":"2020-03-31T07:56:13","date_gmt":"2020-03-31T05:56:13","guid":{"rendered":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/zona\/estatales\/son-servicios-esenciales-los-contact-center\/"},"modified":"2026-06-02T09:49:11","modified_gmt":"2026-06-02T07:49:11","slug":"son-servicios-esenciales-los-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/comunicados\/son-servicios-esenciales-los-contact-center\/","title":{"rendered":"\u00bfSon servicios esenciales los contact center?"},"content":{"rendered":"<p>Un Call Center no es un servicio esencial por si mismo, pero s&iacute; algunos servicios que estos prestan&nbsp;para algunas empresas que seg&uacute;n el&nbsp;Real Decreto son esenciales.&nbsp;<\/p>\n<p>Los call center prestan servicios auxiliares en campa&ntilde;as como:<\/p>\n<p style=\"margin-left:40px\"><strong>Tel&eacute;fonos de urgencias y Administraciones p&uacute;blicas:<\/strong>&nbsp;061; 112; 010; 016; etc.<\/p>\n<p style=\"margin-left:40px\"><strong>Suministros<\/strong>&nbsp;(gas, Luz, agua ) Altas, bajas, facturas, aver&iacute;as etc.&nbsp; <strong>Telecomunicaciones<\/strong><strong>&nbsp;<\/strong>(Orange, Vodafone , Telef&oacute;nica etc.) Altas, bajas,&nbsp;aver&iacute;as, recepci&oacute;n&nbsp; &nbsp; en compras etc.<\/p>\n<p style=\"margin-left:40px\"><strong>Banca<\/strong>&nbsp;&nbsp;(Santander, BBVA, Caixabank etc.)&nbsp; Recepci&oacute;n, transferencias etc.&nbsp;<\/p>\n<p style=\"margin-left:40px\"><strong>Seguros<\/strong> (Caser , Mapfre, etc) Siniestros&nbsp;y prestaciones<\/p>\n<p style=\"margin-left:40px\"><strong>Servicios Online de Alimentaci&oacute;n<\/strong>&nbsp;(Carrefour etc.) Compra de alimentos incluidos aparatos electr&oacute;nicos&nbsp;<\/p>\n<p>Todos estos servicios est&aacute;n&nbsp;considerados esenciales y son las empresas de Contact Center las que&nbsp;atienden los tel&eacute;fonos de Atenci&oacute;n al Cliente de todas ellas. <strong>Desde CCOO solicitamos que todas estas tareas auxiliares de&nbsp;&nbsp;trabajos&nbsp;esenciales, se haga en modo teletrabajo<\/strong>,&nbsp;y se evite al m&aacute;ximo posible su prestaci&oacute;n presencial en las plataformas, priorizando de esta manera la seguridad de las plantillas.<\/p>\n<p>&nbsp; Por otra parte, <strong>entendemos que los servicios de&nbsp;venta activa en emisi&oacute;n&nbsp;y la&nbsp;venta cruzada de productos&nbsp;no son servicios esenciales <\/strong>y, por lo tanto, no deben de prestarse en los centros de trabajo,&nbsp;&nbsp;de acuerdo con lo establecido en el RD.&nbsp;Consecuentemente,&nbsp; a las personas que est&eacute;n realizando esta labor de manera presencial en plataforma se les debe facilitar el teletrabajo. Tambi&eacute;n damos por supuesto que las personas que est&aacute;n desempe&ntilde;ando estas funciones a trav&eacute;s del teletrabajo, pueden y deben seguir realiz&aacute;ndolas.<\/p>\n<p>Los y las teleoperadoras realizamos una labor esencial para la sociedad. Pero nuestras condiciones laborales no est&aacute;n a la altura de nuestra&nbsp; profesionalidad.&nbsp;<\/p>\n<h3><strong>&iexcl;Por un convenio de Contact Center que nos permita llegar a fin de mes y tener tiempo de calidad para nuestra vida personal y familiar!<\/strong><\/h3>\n<p><img decoding=\"async\" alt=\"Info contact center\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/contact-info-1.avif\" \/><\/p>\n<p><img decoding=\"async\" alt=\"info contact center\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/contact-info-2.avif\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un Call Center no es un servicio esencial por si mismo, pero s&iacute; algunos servicios que estos prestan&nbsp;para algunas empresas que seg&uacute;n el&nbsp;Real Decreto son esenciales.&nbsp; Los call center prestan servicios auxiliares en campa&ntilde;as como: Tel&eacute;fonos de urgencias y Administraciones p&uacute;blicas:&nbsp;061; 112; 010; 016; etc. Suministros&nbsp;(gas, Luz, agua ) Altas, bajas, facturas, aver&iacute;as etc.&nbsp; Telecomunicaciones&nbsp;(Orange, [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":14678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[180,198],"tags":[],"class_list":["post-14679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicados","category-socioeconomico"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfSon servicios esenciales los contact center? - SERVICIOS TECNICOS<\/title>\n<meta name=\"robots\" content=\"index, follow, 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