{"id":14560,"date":"2017-07-12T10:42:45","date_gmt":"2017-07-12T08:42:45","guid":{"rendered":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/zona\/estatales\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\/"},"modified":"2026-06-02T09:51:28","modified_gmt":"2026-06-02T07:51:28","slug":"publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/serviciostecnicos\/convenios\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\/","title":{"rendered":"Publicado en el BOE el II Convenio Colectivo Estatal de Contact-Center"},"content":{"rendered":"<div title=\"Page 2\">\n<div>\n<div>\n<p>Hoy ha sido publicado en el Bolet&iacute;n Oficial del Estado el II&nbsp;&nbsp;Convenio Colectivo para las empresas de Contact Center (antes Telem&aacute;rketing). El documento se firm&oacute; el pasado 30 de mayo por parte de la patronal, CCOO y UGT, despu&eacute;s de&nbsp; dos a&ntilde;os y medio &nbsp;de negociaci&oacute;n y de conflicto. &nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>Os recordamos brevemente en qu&eacute; consisten algunas de las mejoras pactadas:&nbsp;<\/p>\n<p>Salario. Se recupera la referencia del IPC, lo que supone una garant&iacute;a para no perder poder&nbsp;&nbsp;adquisitivo. &nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>En 2017: subida salarial del 1.6% (desde 1 Enero 2017) &nbsp;<\/li>\n<li>En 2018: IPC de 2017(con m&iacute;nimo de 0,6%) + 0.5% &nbsp;<\/li>\n<li>En 2019: IPC de 2018 (con m&iacute;nimo de 0,6%) + 0.5%&nbsp;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Estabilidad en el empleo. M&aacute;s de 8000 personas se est&aacute;n beneficiando ya del nuevo&nbsp;Convenio al ver convertidos sus ?eternos? contratos de obra en contratos indefinidos.&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Adem&aacute;s, se crea una bolsa de empleo para los casos en que una campa&ntilde;a cambie de&nbsp;&nbsp;empresa, asegurando as&iacute; que quienes trabajaban en dicha campa&ntilde;a, sigan en ella en la nueva empresa.&nbsp;<\/p>\n<p>Protecci&oacute;n del embarazo. Las compa&ntilde;eras embarazadas, en el momento en que&nbsp;notifiquen su estado a la empresa, deben duplicar su tiempo de descanso.&nbsp;<\/p>\n<p>Jornada. Se ha reducido el n&uacute;mero m&aacute;ximo de d&iacute;as seguidos trabajando.&nbsp;<\/p>\n<p>Adem&aacute;s, se ha apostado por la contrataci&oacute;n a tiempo completo gracias a la inclusi&oacute;n de un&nbsp;nuevo turno de trabajo.&nbsp;<\/p>\n<p>Las empresas ya no tienen excusa para no aplicar las mejoras establecidas en el acuerdo,&nbsp;&nbsp;por lo que animamos a las plantillas a denunciar antes las delegadas y delegados de CCOO cualquier incumplimiento del nuevo Convenio.&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"Agente invisible\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/banner-agente2.avif\" style=\"height:178px; width:450px\" \/><\/p>\n<div><a href=\"http:\/\/www.boe.es\/boe\/dias\/2017\/07\/12\/pdfs\/BOE-A-2017-8140.pdf\" target=\"_blank\">BOE II Convenio colectivo de &aacute;mbito estatal del sector de contact center (antes telemarketing)<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hoy ha sido publicado en el Bolet&iacute;n Oficial del Estado el II&nbsp;&nbsp;Convenio Colectivo para las empresas de Contact Center (antes Telem&aacute;rketing). El documento se firm&oacute; el pasado 30 de mayo por parte de la patronal, CCOO y UGT, despu&eacute;s de&nbsp; dos a&ntilde;os y medio &nbsp;de negociaci&oacute;n y de conflicto. &nbsp; Os recordamos brevemente en qu&eacute; [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[176],"tags":[],"class_list":["post-14560","post","type-post","status-publish","format-standard","hentry","category-convenios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Publicado en el BOE el II Convenio Colectivo Estatal de Contact-Center - SERVICIOS TECNICOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/convenios\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Publicado en el BOE el II Convenio Colectivo Estatal de Contact-Center - SERVICIOS TECNICOS\" \/>\n<meta property=\"og:description\" content=\"Hoy ha sido publicado en el Bolet&iacute;n Oficial del Estado el II&nbsp;&nbsp;Convenio Colectivo para las empresas de Contact Center (antes Telem&aacute;rketing). El documento se firm&oacute; el pasado 30 de mayo por parte de la patronal, CCOO y UGT, despu&eacute;s de&nbsp; dos a&ntilde;os y medio &nbsp;de negociaci&oacute;n y de conflicto. &nbsp; Os recordamos brevemente en qu&eacute; [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/convenios\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"SERVICIOS TECNICOS\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-12T08:42:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-02T07:51:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccooservicios.es\/serviciostecnicos\/wp-content\/uploads\/sites\/17\/2026\/06\/banner-agente2.avif\" \/>\n<meta name=\"author\" content=\"Miquel Loriz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Miquel Loriz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/\"},\"author\":{\"name\":\"Miquel Loriz\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/#\\\/schema\\\/person\\\/f1aa5301962e6ab3f6c95cb17e1978f6\"},\"headline\":\"Publicado en el BOE el II Convenio Colectivo Estatal de Contact-Center\",\"datePublished\":\"2017-07-12T08:42:45+00:00\",\"dateModified\":\"2026-06-02T07:51:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/\"},\"wordCount\":344,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/wp-content\\\/uploads\\\/sites\\\/17\\\/2026\\\/06\\\/banner-agente2.avif\",\"articleSection\":[\"Convenios Colectivos\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.ccooservicios.es\\\/serviciostecnicos\\\/convenios\\\/publicado-en-el-boe-el-ii-convenio-colectivo-estatal-de-contact-center\\\/\",\"name\":\"Publicado en el BOE el II Convenio Colectivo Estatal de Contact-Center - 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