{"id":8324,"date":"2025-07-21T10:42:23","date_gmt":"2025-07-21T08:42:23","guid":{"rendered":"https:\/\/www.ccooservicios.es\/santander\/?p=8324"},"modified":"2026-04-16T01:56:36","modified_gmt":"2026-04-15T23:56:36","slug":"caja-avanzada","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/santander\/actualidad\/caja-avanzada\/","title":{"rendered":"Caja Avanzada"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">CCOO denunciamos, en la Comisi\u00f3n de Empleo y el Comit\u00e9 de Seguridad y Salud, que, tras m\u00e1s de a\u00f1o y medio desde su implantaci\u00f3n, contin\u00faan sin resolverse las incidencias t\u00e9cnicas en las oficinas con caja avanzada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Las incidencias que genera el sistema de caja avanzada<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En la mayor\u00eda de los casos, se reduce la plantilla, pero los objetivos, en lugar de adecuarse, <strong>se incrementan.<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Al no reducirse el trabajo administrativo, se ha tenido que suplir en verano con ETTS, <strong>que no cubren ni la jornada completa.<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La convivencia de los dos modelos, provoca la<strong> acumulaci\u00f3n de la clientela <\/strong>en las oficinas \u201ctradicionales\u201d.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Banco Santander est\u00e1 implantando, a marchas forzadas, un modelo digital para el que la clientela a\u00fan no est\u00e1 preparada. Y ello exige un sobreesfuerzo a la plantilla, que adem\u00e1s de <strong>realizar el trabajo operativo sin personal operativo, debe cumplir con unos objetivos irreales al mismo tiempo que gestiona una clientela enfadada<\/strong> por:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Imposibilidad de atenci\u00f3n telef\u00f3nica por falta de medios.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un cambio de modelo para el que a\u00fan no est\u00e1n preparados\/as.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Desplazamientos por cierres de oficinas en sus localidades.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La negativa a llevar a cabo gestiones que anteriormente s\u00ed se hac\u00edan.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Procesos operativos externalizados poco eficientes (como las testamentar\u00edas)<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La derivaci\u00f3n obligatoria a canales digitales, pero sin personal de apoyo.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incremento de tiempos de espera, tanto para caja como para obtener cita previa.<\/li>\n\n\n\n<li>Imposibilidad de atenci\u00f3n telef\u00f3nica por falta de medios.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Este esfuerzo que exige la empresa a la plantilla y que incrementa los cuadros de ansiedad y estr\u00e9s, no s\u00f3lo no se ve recompensado, <strong>sino que adem\u00e1s penaliza en el cobro de incentivos ya que el NPS baja dr\u00e1sticamente.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desde<strong> CCOO<\/strong> denunciamos <strong>que los cambios organizativos impuestos por la empresa deben ser previamente consensuados con la representaci\u00f3n sindical y planificados previniendo los posibles riesgos laborales que pueden provocar<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por ello, hemos reclamado que se <strong>adelante la Evaluaci\u00f3n de riesgos psicosociales<\/strong> (prevista para finales de a\u00f1o) as\u00ed como que <strong>desaparezca la medici\u00f3n de NPS en los factores mencionados.<\/strong><\/p>\n\n\n\n<p class=\"has-base-color has-text-color has-link-color red-message wp-elements-1 wp-block-paragraph\"><strong><a href=\"https:\/\/www.ccooservicios.es\/santander\/wp-content\/uploads\/sites\/12\/2026\/04\/20250721204020Caja20Avanzada.pdf\">Leer comunicado en PDF <\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CCOO denunciamos, en la Comisi\u00f3n de Empleo y el Comit\u00e9 de Seguridad y Salud, que, tras m\u00e1s de a\u00f1o y medio desde su implantaci\u00f3n, contin\u00faan sin resolverse las incidencias t\u00e9cnicas en las oficinas con caja avanzada. Las incidencias que genera el sistema de caja avanzada Banco Santander est\u00e1 implantando, a marchas forzadas, un modelo digital [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":8325,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[162],"tags":[45,164,165],"class_list":["post-8324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","tag-incentivos","tag-salario","tag-trienios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Caja Avanzada - Santander<\/title>\n<meta name=\"description\" content=\"El a\u00f1o pasado ya te lo explicamos pero nos parece lo suficientemente importante como para refrescar el asunto\" \/>\n<meta name=\"robots\" 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