{"id":1865,"date":"2023-01-05T15:25:00","date_gmt":"2023-01-05T14:25:00","guid":{"rendered":"https:\/\/www.ccooservicios.es\/paisvalenciano\/2023\/01\/05\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\/"},"modified":"2026-04-29T00:24:33","modified_gmt":"2026-04-28T22:24:33","slug":"iii-convenio-colectivo-sectorial-estatal-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/paisvalenciano\/2023\/01\/05\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\/","title":{"rendered":"III Convenio colectivo sectorial estatal de Contact Center"},"content":{"rendered":"<p>El pasado <strong>29\/11\/2022<\/strong> CCOO firm&oacute; un <strong>preacuerdo para el III Convenio Sectorial de Contact Center<\/strong>, que incluye en su &aacute;mbito a empresas con <strong>m&aacute;s de 100.000 personas de plantilla.<\/strong> Este preacuerdo es un <strong>paso clave<\/strong> para revertir la precariedad del sector con avances fundamentales, especialmente en materia de <strong>retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n<\/strong>; pilares fundamentes para <strong>CCOO<\/strong>.<\/p>\n<h4><span style=\"color:#ffffff\"><strong><span style=\"background-color:#c0392b\">COMUNICADO N&ordm; 2&nbsp;&#8211;&nbsp;<\/span><\/strong><span style=\"background-color:#c0392b\">05\/01\/2023<\/span><strong><span style=\"background-color:#c0392b\">&nbsp;<\/span><\/strong><\/span><\/p>\n<p><strong>Teletrabajo: Regulaci&oacute;n Compensaci&oacute;n econ&oacute;mica y derechos<\/strong><\/h4>\n<p>El <strong>preacuerdo para el Convenio de Contact Center<\/strong> firmado por CCOO, es el primer paso para regular la modalidad de Teletrabajo (TT). Durante la Pandemia Covid-19 las empresas implantaron el TT al 80% de las plantillas, <strong>pero la falta de legislaci&oacute;n ha originado abusos<\/strong>. Las empresas han negado la compensaci&oacute;n por los gastos generados, el derecho a la salud laboral o la comunicaci&oacute;n con la representaci&oacute;n sindical. En casos extremos, incluso utilizan el TT como &quot;premio\/castigo&quot;.<\/p>\n<p><strong>&iquest;QU&Eacute; ASPECTOS DEL TT REGULAR&Aacute; EL PR&Oacute;XIMO CONVENIO GRACIAS AL PREACUERDO?<\/strong><\/p>\n<ul>\n<li><span style=\"color:#e74c3c\"><strong>Compensaci&oacute;n de los gastos<\/strong><\/span>, que se actualizar&aacute;n conforme a las subidas pactadas, siendo de aplicaci&oacute;n desde el 29 de noviembre de 2022.\n<ol>\n<li><strong>Jornadas de 30 h\/s o mayores: 1,18 &euro;\/d&iacute;a teletrabajado.<\/strong><\/li>\n<li><strong>Jornadas de menos de 30 h\/s: 0,93&euro;\/d&iacute;a teletrabajado.<\/strong><\/li>\n<\/ol>\n<\/li>\n<li>El 30% de la plantilla podr&aacute; estar el <span style=\"color:#e74c3c\"><strong>100% de su jornada en TT <\/strong><\/span>.<\/li>\n<li>Sin l&iacute;mite de % de plantilla, se podr&aacute; implantar <span style=\"color:#e74c3c\"><strong>TT h&iacute;brido con un m&iacute;nimo de 9 d&iacute;as de presencialidad al trimestre<\/strong><\/span>, de los cuales 2 se realizar&aacute;n cada mes. Se informar&aacute; a la persona trabajadora y a su representaci&oacute;n sindical de la planificaci&oacute;n de los d&iacute;as de presencialidad con <span style=\"color:#e74c3c\"><strong>3 meses de antelaci&oacute;n<\/strong><\/span>.<\/li>\n<li>Obligaci&oacute;n de adscripci&oacute;n del personal a un centro de su misma provincia o provincia lim&iacute;trofe. En caso de no existir dicho centro de trabajo, <span style=\"color:#e74c3c\"><strong>se garantizar&aacute; el derecho al TT del 100% de la jornada<\/strong><\/span> a la persona trabajadora durante toda su relaci&oacute;n contractual.<\/li>\n<li>Periodo m&iacute;nimo de <span style=\"color:#e74c3c\"><strong>preaviso de 20 d&iacute;as <\/strong><\/span>para ejercer el derecho a la reversibilidad del TT obligatorio tanto para la empresa como para la persona trabajadora.<\/li>\n<li>Dotaci&oacute;n de <span style=\"color:#e74c3c\"><strong>silla ergon&oacute;mica y reposapi&eacute;s<\/strong><\/span>.<\/li>\n<li>Sistema de comunicaci&oacute;n a trav&eacute;s de <span style=\"color:#e74c3c\"><strong>correo electr&oacute;nico o sistema an&aacute;logo<\/strong><\/span>, dotando a la RLPT del mismo sistema para comunicarse con la plantilla que teletrabaja.<\/li>\n<\/ul>\n<p>\nLa <strong>regulaci&oacute;n de los d&iacute;as de presencialidad<\/strong> es importante porque con la planificaci&oacute;n y la obligaci&oacute;n de informar con car&aacute;cter previo, estamos evitando abusos como &quot;castigos y premios&quot;.<\/p>\n<p>Al obligar a las empresas a <strong>adscribir a su plantilla a un centro de trabajo de su provincia o lim&iacute;trofe<\/strong>, evitamos que la empresa revierta el TT y obligue a la persona a acudir a un centro de trabajo situado a gran distancia de su domicilio, evitando as&iacute; despidos encubiertos.<\/p>\n<p><strong>Tiene gran importancia que se dote a la RLPT (sindicatos) de medios para contactar con el personal que teletrabaja y viceversa, pues s&oacute;lo as&iacute; podremos garantizar el respeto de los derechos de todas las personas que trabajan en las empresas con representaci&oacute;n sindical.<\/strong><br \/>\n&nbsp;<\/p>\n<p><em>INFOGRAF&Iacute;A:<br \/>\n<a href=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/info-Teletrabajo-Contact-Center.avif\"><img decoding=\"async\" alt=\"\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/info-Teletrabajo-Contact-Center-MINI.avif\" style=\"height:354px; width:250px\" \/><\/a><\/em><\/p>\n<ul>\n<li>\n<h4>Descarga el&nbsp;<a href=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/COMUNICADO2-CONTACT-5-1-2023.pdf\">Comunicado 2 &#8211;&nbsp;TELETRABAJO<\/a>&nbsp;(05\/01\/2022)<br \/>\n\t&nbsp;<\/h4>\n<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<h4><span style=\"color:#ffffff\"><strong><span style=\"background-color:#c0392b\">COMUNICADO N&ordm; 1 &#8211;&nbsp;<\/span><\/strong><span style=\"background-color:#c0392b\">12\/12\/2022<\/span><strong><span style=\"background-color:#c0392b\">&nbsp;<\/span><\/strong><\/span><\/h4>\n<h4><strong>Salarios: Actualizaci&oacute;n | 16.000 &euro; Salario Teleoperador\/a en 2024&nbsp;<\/strong><\/h4>\n<p>Arrancamos con este comunicado una entrega de informativos por temas, que iniciamos con los avances conseguidos en materia salarial:<\/p>\n<ul style=\"margin-left:40px\">\n<li>A&ntilde;o 2022: 3,5% (menos la subida a cuenta del 2,5&euro; en las empresas que la hayan aplicado)<\/li>\n<li>A&ntilde;o 2023: 3,5%<\/li>\n<li>A&ntilde;o 2024: 3%<\/li>\n<li>A&ntilde;o 2025: IPC cerrado del a&ntilde;o anterior (m&iacute;nimo del 1% y tope del 3,5%)<\/li>\n<li>A&ntilde;o 2026: IPC cerrado del a&ntilde;o anterior + 0,5 (m&iacute;nimo del 1% y tope del 3,5)<\/li>\n<\/ul>\n<p style=\"margin-left:40px\">Eliminaci&oacute;n de los niveles 11 y 12 a partir del 1 de enero de 2024.<\/p>\n<h6 style=\"margin-left:40px\"><strong>Subidas pactadas&nbsp;<\/strong><\/h6>\n<ul>\n<li><strong>Subida en enero del 7,12% (subida de 2022 + subida de 2023)<\/strong>. <em>Ej. el <strong>N10<\/strong>, percibir&aacute; <strong>15.586,32<\/strong> &euro;\/a&ntilde;o a partir del 1\/1\/2023 en lugar de los 14.555 &euro;\/a&ntilde;o que le corresponden actualmente.<\/em><\/li>\n<li>Si el IPC se situase en niveles altos en 2025 y 2026, la <strong>subida total podr&iacute;a alcanzar el 18,19%<\/strong>.<\/li>\n<li>Se cumple el objetivo de <strong>superar los 16.000 &euro; de salario<\/strong> a tiempo completo para la gran mayor&iacute;a de personas que trabajar&aacute;n en el sector <strong>en 2024<\/strong>.<\/li>\n<li>En 2024 <strong>desaparecen los niveles 11 y 12 que ser&aacute;n incluidos en el 10<\/strong>. En un a&ntilde;o, el salario de entrada en el sector pasar&aacute; de 14.000 &euro; anuales a <strong>16.059,43 &euro;<\/strong> anuales (subida del 14,71%).<\/li>\n<li>Todos los porcentajes de subida se aplicar&aacute;n al salario base y a todos los conceptos salariales y no salariales, incluida la compensaci&oacute;n de teletrabajo (esta &uacute;ltima desde el 1\/1\/2023).<\/li>\n<\/ul>\n<p><strong>Tabla salario anual por niveles salariales a tiempo completo:<\/p>\n<p><a href=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/Salarios-Contact-Center-1.pdf\"><img decoding=\"async\" alt=\"\" class=\"img-responsive\" src=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/tabla-salarios-conv-contact.avif\" \/><\/a><\/strong><\/p>\n<p><strong><span style=\"font-size:9.0pt\">El salario para los a&ntilde;os 2025 y 2026 depender&aacute; del IPC del a&ntilde;o anterior.<\/span><\/strong><br \/>\n&nbsp;<\/p>\n<ul>\n<li>Descarga el <a href=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/20221212-comunicado1-conv-contact.pdf\">Comunicado 1 &#8211;&nbsp;SALARIOS<\/a>&nbsp;(12\/12\/2022)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El pasado 29\/11\/2022 CCOO firm&oacute; un preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con m&aacute;s de 100.000 personas de plantilla. Este preacuerdo es un paso clave para revertir la precariedad del sector con avances fundamentales, especialmente en materia de retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n; [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":5834,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>III Convenio colectivo sectorial estatal de Contact Center - CCOO Servicios Pa\u00eds Valenciano<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/2023\/01\/05\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"III Convenio colectivo sectorial estatal de Contact Center - CCOO Servicios Pa\u00eds Valenciano\" \/>\n<meta property=\"og:description\" content=\"El pasado 29\/11\/2022 CCOO firm&oacute; un preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con m&aacute;s de 100.000 personas de plantilla. Este preacuerdo es un paso clave para revertir la precariedad del sector con avances fundamentales, especialmente en materia de retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n; [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/2023\/01\/05\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"CCOO Servicios Pa\u00eds Valenciano\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-05T14:25:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T22:24:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccooservicios.es\/paisvalenciano\/wp-content\/uploads\/sites\/48\/2026\/04\/info-Teletrabajo-Contact-Center-MINI.avif\" \/>\n<meta name=\"author\" content=\"serviciospaisvalenciano\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"serviciospaisvalenciano\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/\"},\"author\":{\"name\":\"serviciospaisvalenciano\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/#\\\/schema\\\/person\\\/1de81c9e265e84dcc2372eed50a97d59\"},\"headline\":\"III Convenio colectivo sectorial estatal de Contact Center\",\"datePublished\":\"2023-01-05T14:25:00+00:00\",\"dateModified\":\"2026-04-28T22:24:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/\"},\"wordCount\":895,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/wp-content\\\/uploads\\\/sites\\\/48\\\/2026\\\/04\\\/20221212-conv-contact-center.avif\",\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.ccooservicios.es\\\/paisvalenciano\\\/2023\\\/01\\\/05\\\/iii-convenio-colectivo-sectorial-estatal-de-contact-center\\\/\",\"name\":\"III Convenio colectivo sectorial estatal de Contact Center - 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