{"id":1008,"date":"2020-03-15T17:03:11","date_gmt":"2020-03-15T16:03:11","guid":{"rendered":"https:\/\/www.ccooservicios.es\/murcia\/2020\/03\/15\/lo-que-exigimos-en-los-call-center\/"},"modified":"2026-04-29T00:06:18","modified_gmt":"2026-04-28T22:06:18","slug":"lo-que-exigimos-en-los-call-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/murcia\/2020\/03\/15\/lo-que-exigimos-en-los-call-center\/","title":{"rendered":"LO QUE EXIGIMOS EN LOS CALL CENTER"},"content":{"rendered":"<p>Desde CCOO mantienen tambi&eacute;n el contacto con la Inspecci&oacute;n de Trabajo y Seguridad Social para que les transmitan las pautas de actuaci&oacute;n a seguir, con el objetivo prioritario de actuar con la m&aacute;xima diligencia posible en los call centers en el caso de existir casos confirmados de personas contagiadas por el coronavirus COVID-19.<\/p>\n<p>Desde la Federaci&oacute;n de Servicios de CCOO informan que las exigencias trasladadas a la patronal de &lsquo;contact center&rsquo;, adem&aacute;s de haberlas dirigido estos &uacute;ltimos d&iacute;as a los responsables en materia laboral y de recursos humanos de todas y cada una de las empresas, son las siguientes:<\/p>\n<ul>\n<li>Implantaci&oacute;n de teletrabajo como medida prioritaria y voluntaria para todas las campa&ntilde;as<\/li>\n<li>Adaptaci&oacute;n de horarios y flexibilizaci&oacute;n en las entradas y salidas<\/li>\n<li>Establecimiento de 1,5 metros de seguridad entre agentes, lo cual implica dejar un puesto vac&iacute;o entre cada trabajador\/a<\/li>\n<li>Suministrar geles desinfectantes hidroalcoh&oacute;licos en todos y cada uno de los centros de trabajo<\/li>\n<li>Apertura de puertas en los centros de trabajo para evitar riesgos innecesarios<\/li>\n<li>Limpieza completa de todos los elementos de los puestos en los cambios de turnos existentes.<\/li>\n<li>Facilitar cascos y auriculares individuales como medida adicional de apoyo a la prevenci&oacute;n<\/li>\n<li>Limpieza exhaustiva todos los d&iacute;as previa ventilaci&oacute;n del centro de trabajo<\/li>\n<li>Permiso retribuido para personas inmunodeprimidas o en situaciones vulnerables de riesgo<\/li>\n<\/ul>\n<p>CCOO asegura que &ldquo;desde el primer momento de la crisis sanitaria nos hemos encontrado con una negativa de las empresas de forma generalizada a llevar a cabo el teletrabajo por motivos de protecci&oacute;n de datos, con lo cual queremos igualmente dirigirnos a los clientes para los que prestamos nuestra labor (Iberdrola, BBVA, Tel&eacute;fonica, Orange, Administraciones p&uacute;blicas, etc.) para informarles que las medidas sanitarias deben ser para toda la sociedad y no solo para sus propias plantillas.<\/p>\n<p>Las medidas de prevenci&oacute;n empleadas hasta el momento y las medidas de conciliaci&oacute;n facilitadas por algunas empresas son en algunas ocasiones escasas y en otras nulas con la consiguiente gravedad de la situaci&oacute;n actual. Ante esta situaci&oacute;n, como ya han apuntado, se han iniciado actuaciones ante la Inspecci&oacute;n de Trabajo para que valoren la posibilidad del cese de la actividad en aquellos centros donde se est&aacute;n eludiendo estas recomendaciones y poniendo en peligro la salud de las personas trabajadoras y, consecuentemente, de toda la sociedad espa&ntilde;ola.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde CCOO mantienen tambi&eacute;n el contacto con la Inspecci&oacute;n de Trabajo y Seguridad Social para que les transmitan las pautas de actuaci&oacute;n a seguir, con el objetivo prioritario de actuar con la m&aacute;xima diligencia posible en los call centers en el caso de existir casos confirmados de personas contagiadas por el coronavirus COVID-19. 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