{"id":10811,"date":"2023-01-18T09:14:00","date_gmt":"2023-01-18T08:14:00","guid":{"rendered":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/zona\/estatales\/iii-convenio-colectivo-de-contact-center-comunicado-3\/"},"modified":"2026-09-25T15:21:26","modified_gmt":"2026-09-25T13:21:26","slug":"iii-convenio-colectivo-de-contact-center-comunicado-3","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/negociacioncolectiva\/iii-convenio-colectivo-de-contact-center-comunicado-3\/","title":{"rendered":"III Convenio colectivo de Contact Center &#8211; Comunicado 3"},"content":{"rendered":"<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">El pasado&nbsp;<strong>29\/11\/2022<\/strong>&nbsp;CCOO firm&oacute; un&nbsp;<strong>preacuerdo para el III Convenio Sectorial de Contact Center<\/strong>, que incluye en su &aacute;mbito a empresas con&nbsp;<strong>m&aacute;s de 100.000 personas de plantilla.<\/strong>&nbsp;Este preacuerdo es un&nbsp;<strong>paso clave<\/strong>&nbsp;para revertir la precariedad del sector con avances fundamentales, especialmente en materia de&nbsp;<strong>retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n<\/strong>; pilares fundamentes para&nbsp;<strong>CCOO<\/strong>.<\/span><\/span><\/p>\n<h4 style=\"text-align:justify\"><span style=\"color:#ff0000\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Subrogaci&oacute;n: Regulaci&oacute;n Derogado el actual art&iacute;culo 18<\/strong><\/span><\/span><\/span><\/h4>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">La derogaci&oacute;n del actual art. 18 era una l&iacute;nea roja para que CCOO firmase el&nbsp;<strong>preacuerdo para el Convenio de Contact Center<\/strong>. La sustituci&oacute;n de dicho art&iacute;culo por la figura de la Subrogaci&oacute;n (art. 44 ET) era necesaria desde hace a&ntilde;os, pero ahora a&uacute;n m&aacute;s si cabe. Explicamos por qu&eacute;:<\/span><\/span><\/p>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">La p&eacute;rdida de un servicio por cambio de empresa significaba&nbsp;<strong>miles de despidos al a&ntilde;o por fin de obra, de personas que dif&iacute;cilmente eran contratadas por la nueva empresa.<\/strong>&nbsp;Esta situaci&oacute;n nada deseable&nbsp;<u>se complic&oacute; con la desaparici&oacute;n del contrato por obra y servicio<\/u>, y se agrav&oacute; por la mala&nbsp;<strong>pr&aacute;ctica de algunas empresas<\/strong>&nbsp;que, aprovechando la transici&oacute;n legal (art&iacute;culo 18 vigente y desaparici&oacute;n del contrato o\/s), unas para ahorrarse indemnizaciones por despido y otras para no asumir a la plantilla del nuevo servicio,&nbsp; dejaban a estas personas en un &ldquo;limbo laboral&rdquo;.<\/span><\/span><\/p>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>&iquest;QU&Eacute; INCLUYE EL PREACUERDO FIRMADO POR CCOO?<\/strong><\/span><\/span><\/p>\n<ul>\n<li>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Eliminaci&oacute;n del art&iacute;culo 18 y&nbsp;sustituci&oacute;n por la figura de la Subrogaci&oacute;n, adaptada al sector.<\/strong><\/span><\/span><\/p>\n<\/li>\n<li>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Se definir&aacute; en Convenio el per&iacute;metro del&nbsp;colectivo susceptible de subrogaci&oacute;n&nbsp;teniendo en cuenta que debe tratarse de personal que haya trabajado en el servicio afectado durante un tiempo m&iacute;nimo determinado.<\/strong><\/span><\/span><\/p>\n<\/li>\n<li>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>En caso de subrogaci&oacute;n, la nueva empresa deber&aacute; tener un&nbsp;centro de trabajo en la misma provincia&nbsp;en la que se presta el servicio y si no lo tiene, dispondr&aacute; de un m&aacute;ximo de 9 meses para tenerlo. Mientras tanto, el personal podr&aacute; teletrabajar el 100% de su jornada con un c&oacute;digo de cuenta de cotizaci&oacute;n de dicha provincia.<\/strong><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align:justify\">&nbsp;<\/p>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Con esta medida no s&oacute;lo estamos dando mayor estabilidad al empleo sino que estamos evitando que se repitan situaciones de conflicto en las que el personal queda en un limbo &ldquo;laboral&rdquo; sin trabajo, y sin derecho a prestaci&oacute;n por desempleo.<\/strong><\/span><\/span><\/p>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Este cambio por tanto supone un hito en la historia de nuestro sector, en el que la continuidad de la actividad laboral depend&iacute;a, no si del servicio en el que se trabaja se sigue prestando, sino de qu&eacute; empresa es la que consigue el contrato con el cliente.&nbsp;<strong>A partir de ahora, quien trabaje en un servicio mantendr&aacute; su puesto con las mismas condiciones y antig&uuml;edad, aunque ese servicio pase a otra empresa.<\/strong><\/span><\/span><\/p>\n<p><a href=\"https:\/\/www.ccoo-servicios.es\/archivos\/COMUNICADO-03-CONTACT-11-1-2023.pdf\">Comunicado 3&nbsp;&#8211; Subrrogaci&oacute;n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado&nbsp;29\/11\/2022&nbsp;CCOO firm&oacute; un&nbsp;preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con&nbsp;m&aacute;s de 100.000 personas de plantilla.&nbsp;Este preacuerdo es un&nbsp;paso clave&nbsp;para revertir la precariedad del sector con avances fundamentales, especialmente en materia de&nbsp;retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n; pilares fundamentes para&nbsp;CCOO. Subrogaci&oacute;n: Regulaci&oacute;n Derogado el actual [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":10810,"comment_status":"closed","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"_og_title":"","_og_description":"","_og_image_alt":"","_og_type":"","_twitter_creator":"","footnotes":""},"categories":[201,202,180],"tags":[],"class_list":["post-10811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicadosconvenio","category-estatal","category-negociacioncolectiva"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>III Convenio colectivo de Contact Center - Comunicado 3 - ilunioncontactcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/negociacioncolectiva\/iii-convenio-colectivo-de-contact-center-comunicado-3\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"III Convenio colectivo de Contact Center - Comunicado 3 - ilunioncontactcenter\" \/>\n<meta property=\"og:description\" content=\"El pasado&nbsp;29\/11\/2022&nbsp;CCOO firm&oacute; un&nbsp;preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con&nbsp;m&aacute;s de 100.000 personas de plantilla.&nbsp;Este preacuerdo es un&nbsp;paso clave&nbsp;para revertir la precariedad del sector con avances fundamentales, especialmente en materia de&nbsp;retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n; pilares fundamentes para&nbsp;CCOO. 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