{"id":10805,"date":"2022-12-12T14:29:13","date_gmt":"2022-12-12T13:29:13","guid":{"rendered":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/zona\/estatales\/iii-convenio-colectivo-de-contact-center-comunicado-1\/"},"modified":"2026-09-25T15:21:15","modified_gmt":"2026-09-25T13:21:15","slug":"iii-convenio-colectivo-de-contact-center-comunicado-1","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/negociacioncolectiva\/iii-convenio-colectivo-de-contact-center-comunicado-1\/","title":{"rendered":"III Convenio Colectivo de Contact Center &#8211; Comunicado 1"},"content":{"rendered":"<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">El pasado 29 de diciembre CCOO firm&oacute; un preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con m&aacute;s de 100.000 personas de plantilla. Este preacuerdo es un paso clave para revertir la precariedad del sector con avances fundamentales, especialmente en materia de retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo y subrogaci&oacute;n; pilares fundamentes para CCOO.<\/span><\/span><\/p>\n<h4 style=\"text-align:justify\"><span style=\"color:#cc0000\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>COMUNICADO N&ordm; 1<\/strong><\/span><\/span><\/span><\/h4>\n<h4 style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Salarios.&nbsp;Actualizaci&oacute;n 16.000 &euro; Salario Teleoperador\/a en 2024&nbsp;<\/strong><\/span><\/span><\/h4>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Arrancamos con este comunicado una entrega de informativos por temas, que iniciamos con los avances conseguidos en materia salarial:<\/span><\/span><\/p>\n<ul>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">A&ntilde;o 2022: 3,5% (menos la subida a cuenta del 2,5&euro; en las empresas que la hayan aplicado)<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">A&ntilde;o 2023: 3,5%<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">A&ntilde;o 2024: 3%<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">A&ntilde;o 2025: IPC cerrado del a&ntilde;o anterior (m&iacute;nimo del 1% y tope del 3,5%)<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">A&ntilde;o 2026: IPC cerrado del a&ntilde;o anterior + 0,5 (m&iacute;nimo del 1% y tope del 3,5)<\/span><\/span><\/li>\n<\/ul>\n<p style=\"text-align:justify\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Eliminaci&oacute;n de los niveles 11 y 12 a partir del 1 de enero de 2024.<\/span><\/span><\/strong><\/p>\n<h6 style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Subidas pactadas&nbsp;<\/strong><\/span><\/span><\/h6>\n<ul>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Subida en enero del 7,12% (subida de 2022 + subida de 2023)<\/strong>. <em>Ej. el <strong>N10<\/strong>, percibir&aacute; <strong>15.586,32<\/strong> &euro;\/a&ntilde;o a partir del 1\/1\/2023 en lugar de los 14.555 &euro;\/a&ntilde;o que le corresponden actualmente.<\/em><\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Si el IPC se situase en niveles altos en 2025 y 2026, la <strong>subida total podr&iacute;a alcanzar el 18,19%<\/strong>.<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Se cumple el objetivo de <strong>superar los 16.000 &euro; de salario<\/strong> a tiempo completo para la gran mayor&iacute;a de personas que trabajar&aacute;n en el sector <strong>en 2024<\/strong>.<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">En 2024 <strong>desaparecen los niveles 11 y 12 que ser&aacute;n incluidos en el 10<\/strong>. En un a&ntilde;o, el salario de entrada en el sector pasar&aacute; de 14.000 &euro; anuales a <strong>16.059,43 &euro;<\/strong> anuales (subida del 14,71%).<\/span><\/span><\/li>\n<li style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">Todos los porcentajes de subida se aplicar&aacute;n al salario base y a todos los conceptos salariales y no salariales, incluida la compensaci&oacute;n de teletrabajo (esta &uacute;ltima desde el 1\/1\/2023).<\/span><\/span><\/li>\n<\/ul>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>Tabla salario anual por niveles salariales a tiempo completo:<\/p>\n<p><a href=\"https:\/\/www.ccoo-servicios.es\/archivos\/Salarios-Contact-Center-1.pdf\"><img decoding=\"async\" alt=\"\" class=\"img-responsive\" src=\"https:\/\/www.ccoo-servicios.es\/imagenes\/tabla-salarios-conv-contact.jpg\" \/><\/a><\/strong><\/span><\/span><\/p>\n<p style=\"text-align:justify\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><strong>El salario para los a&ntilde;os 2025 y 2026 depender&aacute; del IPC del a&ntilde;o anterior.<\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\"><a href=\"https:\/\/www.ccoo-servicios.es\/archivos\/20221212-comunicado1-conv-contact.pdf\">Comunicado 1 &#8211;&nbsp;Salarios<\/a><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado 29 de diciembre CCOO firm&oacute; un preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con m&aacute;s de 100.000 personas de plantilla. Este preacuerdo es un paso clave para revertir la precariedad del sector con avances fundamentales, especialmente en materia de retribuci&oacute;n, contrataci&oacute;n y jornada, teletrabajo [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":10804,"comment_status":"closed","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"_og_title":"","_og_description":"","_og_image_alt":"","_og_type":"","_twitter_creator":"","footnotes":""},"categories":[201,202,180],"tags":[],"class_list":["post-10805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicadosconvenio","category-estatal","category-negociacioncolectiva"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>III Convenio Colectivo de Contact Center - Comunicado 1 - ilunioncontactcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/negociacioncolectiva\/iii-convenio-colectivo-de-contact-center-comunicado-1\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"III Convenio Colectivo de Contact Center - Comunicado 1 - ilunioncontactcenter\" \/>\n<meta property=\"og:description\" content=\"El pasado 29 de diciembre CCOO firm&oacute; un preacuerdo para el III Convenio Sectorial de Contact Center, que incluye en su &aacute;mbito a empresas con m&aacute;s de 100.000 personas de plantilla. 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