{"id":10627,"date":"2020-08-17T12:08:24","date_gmt":"2020-08-17T10:08:24","guid":{"rendered":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/zona\/estatales\/mejora-en-el-convenio-colectivo-de-contact-center\/"},"modified":"2026-09-25T15:16:08","modified_gmt":"2026-09-25T13:16:08","slug":"mejora-en-el-convenio-colectivo-de-contact-center","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/comunicados\/mejora-en-el-convenio-colectivo-de-contact-center\/","title":{"rendered":"Mejora en el Convenio Colectivo de Contact Center"},"content":{"rendered":"<p style=\"text-align:justify\"><span style=\"font-size:10.5pt\">CCOO firma acuerdo para evitar que los convenios de empresa empeoren las condiciones del sector. E<\/span><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"font-size:14px\">n el sector de Contact Center hay algunas empresas sin escr&uacute;pulos, que, amparadas por la sangrante reforma laboral de 2012, se les permite tener convenios propios de compa&ntilde;&iacute;a. De este modo pueden pagar mucho menos sueldo a sus teleoperadoras. Tras a&ntilde;os de lucha, hoy, 14 de agosto de 2020, sale publicado el acuerdo firmado por CCOO y UGT con la patronal.<\/span><\/span><\/p>\n<p style=\"text-align:justify\"><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Hemos conseguido limitar a las empresas que no aplican el convenio de Contact, se les rebaja las horas anuales m&aacute;ximas de trabajo, o sea, si pagan menos a sus trabajadores estos tienen que trabajar menos. El resto de los sindicatos de la mesa de negociaci&oacute;n, incomprensiblemente, han decidido no firmar este acuerdo. Con su postura de &ldquo;no me mojo, no firmo nada&rdquo; est&aacute; claro que favorecen a estas empresas sin escr&uacute;pulos. Ellos sabr&aacute;n si est&aacute;n del lado de los trabajadores o de las empresas piratas que pagan menos sueldo a sus teleoperadoras. Nosotros tenemos clara nuestra lucha. Donde otros prometen, CCOO lo lucha y lo consigue.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Tras el acuerdo, al art&iacute;culo 22 del Convenio se le a&ntilde;ade el siguiente texto:<\/span><\/span><\/p>\n<blockquote>\n<p style=\"text-align:justify\"><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Para aquellas empresas que, incluidas en el &aacute;mbito de aplicaci&oacute;n del presente Convenio y que, por aplicaci&oacute;n de un convenio colectivo de distinto &aacute;mbito, abonen a sus trabajadores un salario inferior a lo previsto en este convenio sectorial para su grupo y nivel la jornada anual m&aacute;xima para dichas empresas ser&aacute; de 1597 horas de trabajo efectivo para los trabajadores contratados a tiempo completo y la parte proporcional para aquellos trabajadores contratados a tiempo parcial. A los efectos de lo dispuesto en el p&aacute;rrafo anterior, se entiende que una empresa abona un salario inferior, cuando la retribuci&oacute;n bruta total anual por todos los conceptos salariales que establezca dicho convenio colectivo de distinto &aacute;mbito conforme a la clasificaci&oacute;n profesional del empleado, sea inferior a la retribuci&oacute;n anual bruta que percibir&iacute;a el trabajador por todos los conceptos aplicables al grupo profesional y nivel (Anexo I del Convenio) as&iacute; como por los conceptos regulados en el Anexo II que le corresponder&iacute;an conforme al presente Convenio y que se encuentren vigentes en cada momento.<\/span><\/span><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>CCOO firma acuerdo para evitar que los convenios de empresa empeoren las condiciones del sector. En el sector de Contact Center hay algunas empresas sin escr&uacute;pulos, que, amparadas por la sangrante reforma laboral de 2012, se les permite tener convenios propios de compa&ntilde;&iacute;a. De este modo pueden pagar mucho menos sueldo a sus teleoperadoras. Tras [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":10626,"comment_status":"closed","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"_og_title":"","_og_description":"","_og_image_alt":"","_og_type":"","_twitter_creator":"","footnotes":""},"categories":[173,201,199,202],"tags":[],"class_list":["post-10627","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicados","category-comunicadosconvenio","category-condicionesdetrabajo","category-estatal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mejora en el Convenio Colectivo de Contact Center - ilunioncontactcenter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/comunicados\/mejora-en-el-convenio-colectivo-de-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejora en el Convenio Colectivo de Contact Center - ilunioncontactcenter\" \/>\n<meta property=\"og:description\" content=\"CCOO firma acuerdo para evitar que los convenios de empresa empeoren las condiciones del sector. 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href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/categoria\/comunicados\/\" class=\"advgb-post-tax-term\">Comunicados<\/a>","<a href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/categoria\/comunicadosconvenio\/\" class=\"advgb-post-tax-term\">Comunicados convenio<\/a>","<a href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/categoria\/condicionesdetrabajo\/\" class=\"advgb-post-tax-term\">Condiciones de trabajo<\/a>","<a href=\"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/categoria\/estatal\/\" class=\"advgb-post-tax-term\">Estatal<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Comunicados<\/span>","<span class=\"advgb-post-tax-term\">Comunicados convenio<\/span>","<span class=\"advgb-post-tax-term\">Condiciones de trabajo<\/span>","<span class=\"advgb-post-tax-term\">Estatal<\/span>"]}},"comment_count":0,"relative_dates":{"created":"Posted 6 a\u00f1os ago","modified":"Updated 4 semanas ago"},"absolute_dates":{"created":"Posted on 17 de agosto de 2020","modified":"Updated on 25 de septiembre de 2026"},"absolute_dates_time":{"created":"Posted on 17 de agosto de 2020 12:08","modified":"Updated on 25 de septiembre de 2026 15:16"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/posts\/10627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/comments?post=10627"}],"version-history":[{"count":1,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/posts\/10627\/revisions"}],"predecessor-version":[{"id":11040,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/posts\/10627\/revisions\/11040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/media\/10626"}],"wp:attachment":[{"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/media?parent=10627"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/categories?post=10627"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/wp-json\/wp\/v2\/tags?post=10627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}