{"id":10364,"date":"2017-02-15T12:30:00","date_gmt":"2017-02-15T11:30:00","guid":{"rendered":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/zona\/estatales\/exceso-de-jornada\/"},"modified":"2026-09-25T15:07:52","modified_gmt":"2026-09-25T13:07:52","slug":"exceso-de-jornada","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/ilunioncontactcenter\/comunicados\/exceso-de-jornada\/","title":{"rendered":"Exceso de jornada"},"content":{"rendered":"
Como viene siendo habitual, la empresa quiere aplicarse el ancho del embudo, y si bien no tiene reparos a la hora de descontarnos, de nuestra ya de por si exigua n\u00f3mina, los minutos que por contingencias del tr\u00e1fico o transporte p\u00fablico entramos m\u00e1s tarde, pretende que el tiempo que nos quedemos atendiendo una llamada al finalizar nuestro turno, que en algunas campa\u00f1as puede ser m\u00e1s de 15 minutos, se lo regalemos. Desde CCOO no consideramos que \u00e9sta actitud sea justa y por ello hemos decidido tomar medidas.  <\/div>\n

D\u00eda tras
\nd\u00eda, los\/as trabajadores\/as del GRUPO
\nILUNION Contact Center, prolongan su jornada laboral debido a las llamadas
\nentrantes en los \u00faltimos minutos de trabajo o a la resoluci\u00f3n de incidencias
\nque por su complejidad pueden alargarse m\u00e1s all\u00e1 de la finalizaci\u00f3n de su
\njornada. En algunas ocasiones son 5 minutos pero en otras son 10, 15 o m\u00e1s minutos
\nque sumados dan un importante exceso de jornada que en ning\u00fan caso son remunerados
\nni compensados con tiempo libre por la empresa.<\/p>\n

Eso s\u00ed, a la empresa no le tiembla
\nel pulso al descontarte de tu n\u00f3mina los 5 minutos que llegues tarde por
\nproblemas en el transporte p\u00fablico o por cualquier otra eventualidad que pueda
\ntener un trabajador\/a.<\/p>\n

Entendemos que igual que se descuentan esos minutos de la n\u00f3mina,
\ntambi\u00e9n se deber\u00eda abonar el tiempo que utilizamos una vez ha finalizado
\nnuestra jornada laboral para no dejar colgado al cliente y darle una
\ninformaci\u00f3n\/resoluci\u00f3n de calidad.<\/p>\n

Por ese motivo, esta secci\u00f3n sindical ha
\ninterpuesto papeleta de mediaci\u00f3n en el SIMA de Madrid<\/strong> (Servicio Interconfederal de Mediaci\u00f3n
\ny Arbitraje) como paso previo a la
\npresentaci\u00f3n de un Conflicto Colectivo<\/strong>.<\/p>\n

Esperamos
\nque ILUNION llegue a un acuerdo que beneficie a ambas partes como ya existe en
\notras empresas del sector ya que en caso contrario a CCOO tampoco nos temblar\u00e1
\nla mano para interponer el correspondiente conflicto colectivo.<\/p>\n

\u00a1\u00a1Os
\nmantendremos informad@s!!<\/strong><\/p>\n


<\/strong><\/p>\n

Descarga el Comunicado<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Como viene siendo habitual, la empresa quiere aplicarse el ancho del embudo, y si bien no tiene reparos a la hora de descontarnos, de nuestra ya de por si exigua n\u00f3mina, los minutos que por contingencias del tr\u00e1fico o transporte p\u00fablico entramos m\u00e1s tarde, pretende que el tiempo que nos quedemos atendiendo una llamada al […]<\/p>\n","protected":false},"author":48,"featured_media":0,"comment_status":"closed","ping_status":"0","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"_og_title":"","_og_description":"","_og_image_alt":"","_og_type":"","_twitter_creator":"","footnotes":""},"categories":[173,199,202],"tags":[],"class_list":["post-10364","post","type-post","status-publish","format-standard","hentry","category-comunicados","category-condicionesdetrabajo","category-estatal"],"yoast_head":"\nExceso de jornada - ilunioncontactcenter<\/title>\n<meta name=\"robots\" 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