{"id":1796,"date":"2022-09-05T08:23:00","date_gmt":"2022-09-05T06:23:00","guid":{"rendered":"https:\/\/www.ccooservicios.es\/galicia\/2022\/09\/05\/mobilizacion-en-teleperformance-clamor-nas-ruas-da-coruna-contra-a-deslocalizacion-da-atencion-telefonica-de-naturgy\/"},"modified":"2026-04-28T23:17:31","modified_gmt":"2026-04-28T21:17:31","slug":"mobilizacion-en-teleperformance-clamor-nas-ruas-da-coruna-contra-a-deslocalizacion-da-atencion-telefonica-de-naturgy","status":"publish","type":"post","link":"https:\/\/www.ccooservicios.es\/galicia\/2022\/09\/05\/mobilizacion-en-teleperformance-clamor-nas-ruas-da-coruna-contra-a-deslocalizacion-da-atencion-telefonica-de-naturgy\/","title":{"rendered":"Mobilizaci\u00f3n en Teleperformance: Clamor nas r\u00faas da Coru\u00f1a contra a deslocalizaci\u00f3n da atenci\u00f3n telef\u00f3nica de Naturgy"},"content":{"rendered":"<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">O persoal de Teleperformance mobilizouse hoxe nas r&uacute;as da Coru&ntilde;a contra a deslocalizaci&oacute;n do servizo de atenci&oacute;n telef&oacute;nica que a compa&ntilde;&iacute;a presta para unha das filiais de Naturgy. Entre berros como &laquo;Fenosa, escoita, estamos en loita&raquo;, as traballadoras e traballadores esixiron o mantemento do emprego.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">A secretaria xeral de CCOO, Amelia P&eacute;rez, participou na manifestaci&oacute;n e expresoulles &aacute;s traballadoras e traballadores o apoio do sindicato neste conflito. As&iacute; mesmo, denunciou a &laquo;cobiza&raquo; empresarial que motiva esta deslocalizaci&oacute;n, movida unicamente &laquo;por motivos econ&oacute;micos, sen ter en conta as persoas&raquo;.<\/span><\/span><\/p>\n<p><strong><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Recorte do 80 % do persoal<\/span><\/span><\/strong><\/p>\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">A decisi&oacute;n de Naturgy de trasladar a Colombia a maior parte do servizo de atenci&oacute;n telef&oacute;nica da s&uacute;a filial Uni&oacute;n Fenosa Distribuci&oacute;n (UDF) provocar&aacute; que o 80 % do persoal deixe de ocuparse deste labor. Das 118 persoas empregadas para este cometido, continuar&aacute;n d&uacute;as ducias, cifra que CCOO considera insuficiente para prestar un servizo de calidade. Ademais, a atenci&oacute;n en lingua galega reducirase &laquo;&aacute; m&iacute;nima expresi&oacute;n&raquo;, denuncia o sindicato, que tam&eacute;n reprocha a ausencia de compromisos de recolocaci&oacute;n. <\/span><a href=\"https:\/\/www.ccoo-servicios.es\/galicia\/html\/55640.html\"><span style=\"font-size:10px\">Ler m&aacute;is<\/span><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Desde CCOO ven nesta medida un paso m&aacute;is na perda de v&iacute;nculos con Galicia de Naturgy, que foron constantes desde a fusi&oacute;n en 2008 da antiga Uni&oacute;n Fenosa con Gas Natural. O sindicato lembra que Teleperformance leva m&aacute;is de 25 anos encarg&aacute;ndose da atenci&oacute;n telef&oacute;nica nas zonas xestionadas por Uni&oacute;n Fenosa, como Galicia, Castela e Le&oacute;n ou Madrid.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Naturgy foi reducindo nos &uacute;ltimos anos o persoal da campa&ntilde;a de UFD, que chegou a ser de cincocentas traballadoras e traballadores, un n&uacute;mero que se xustifica pola gran cantidade de temas sobre os que te&ntilde;en que dar atenci&oacute;n &mdash;informaci&oacute;n t&eacute;cnica, xesti&oacute;n de avar&iacute;as, atenci&oacute;n comercial, altas, seguimento de reclamaci&oacute;ns, entre outras&mdash;. Ademais, dado que UFD non ten oficinas f&iacute;sicas, a atenci&oacute;n telef&oacute;nica e o correo electr&oacute;nico son as &uacute;nicas v&iacute;as de contacto.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">CCOO rexeita esta medida polo seu impacto negativo sobre o emprego, pero tam&eacute;n polos prexu&iacute;zos que lles vai ocasionar &aacute; clientela da compa&ntilde;&iacute;a enerx&eacute;tica. Por unha banda, a perda de calidade na atenci&oacute;n e o previsible aumento dos tempos de espera; por outra, o feito de que os datos persoais e de facturaci&oacute;n estean nun pa&iacute;s carente da estrita regulaci&oacute;n que existe na Uni&oacute;n Europea, co problema que pode suscitar &laquo;nunha &eacute;poca en que as filtraci&oacute;ns de datos e as fraudes est&aacute;n &aacute; orde do d&iacute;a&raquo;.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ademais, no caso particular de Galicia, ser&aacute; case imposible poder ofrecer atenci&oacute;n telef&oacute;nica en galego cun equipo local tan reducido, pois unha vintena de persoas deber&aacute;n atender varias comunidades aut&oacute;nomas, o que se traducir&aacute; nunha &laquo;espera interminable&raquo; para quen queira exercer o seu dereito a ser atendido nesta lingua.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ademais, as xesti&oacute;n das avar&iacute;as de UFD esixen un elevado co&ntilde;ecemento das nomenclaturas e particularidades da xeograf&iacute;a galega que desde Colombia non poder&aacute;n atender axeitadamente. As&iacute; mesmo, alg&uacute;ns servizos necesitan moita axilidade canto &aacute; s&uacute;a resoluci&oacute;n, mentres que outros est&aacute;n relacionados coa asistencia a persoas que, &laquo;de non se facer con rapidez e eficiencia, poden derivar en danos persoais&raquo;.<\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Mobilizaci&oacute;ns<\/strong><\/span><\/span><\/p>\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ademais da manifestaci&oacute;n deste luns, o comit&eacute; de empresa tam&eacute;n convocou para hoxe paros nas distintas quendas de traballo que, de feito, xa comezaron na madrugada. O pr&oacute;ximo xoves, d&iacute;a 8, retomar&aacute;n as protestas cunha concentraci&oacute;n diante do pazo de Mar&iacute;a Pita, coincidindo coa presentaci&oacute;n no pleno municipal da Coru&ntilde;a dunha moci&oacute;n en defensa do emprego en Teleperformance.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>O persoal de Teleperformance mobilizouse hoxe nas r&uacute;as da Coru&ntilde;a contra a deslocalizaci&oacute;n do servizo de atenci&oacute;n telef&oacute;nica que a compa&ntilde;&iacute;a presta para unha das filiais de Naturgy. Entre berros como &laquo;Fenosa, escoita, estamos en loita&raquo;, as traballadoras e traballadores esixiron o mantemento do emprego. A secretaria xeral de CCOO, Amelia P&eacute;rez, participou na manifestaci&oacute;n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[108,48,92,69,81],"tags":[],"class_list":["post-1796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accionsindical","category-campanas","category-contactcenter","category-externalizacion","category-unioncomarcalacoruna"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mobilizaci\u00f3n en Teleperformance: Clamor nas r\u00faas da Coru\u00f1a contra a deslocalizaci\u00f3n da atenci\u00f3n telef\u00f3nica de Naturgy - CCOO Servicios Galicia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccooservicios.es\/galicia\/2022\/09\/05\/mobilizacion-en-teleperformance-clamor-nas-ruas-da-coruna-contra-a-deslocalizacion-da-atencion-telefonica-de-naturgy\/\" \/>\n<meta property=\"og:locale\" content=\"gl_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobilizaci\u00f3n en Teleperformance: Clamor nas r\u00faas da Coru\u00f1a contra a deslocalizaci\u00f3n da atenci\u00f3n telef\u00f3nica de Naturgy - CCOO Servicios Galicia\" \/>\n<meta property=\"og:description\" content=\"O persoal de Teleperformance mobilizouse hoxe nas r&uacute;as da Coru&ntilde;a contra a deslocalizaci&oacute;n do servizo de atenci&oacute;n telef&oacute;nica que a compa&ntilde;&iacute;a presta para unha das filiais de Naturgy. Entre berros como &laquo;Fenosa, escoita, estamos en loita&raquo;, as traballadoras e traballadores esixiron o mantemento do emprego. A secretaria xeral de CCOO, Amelia P&eacute;rez, participou na manifestaci&oacute;n [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccooservicios.es\/galicia\/2022\/09\/05\/mobilizacion-en-teleperformance-clamor-nas-ruas-da-coruna-contra-a-deslocalizacion-da-atencion-telefonica-de-naturgy\/\" \/>\n<meta property=\"og:site_name\" content=\"CCOO Servicios Galicia\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-05T06:23:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T21:17:31+00:00\" \/>\n<meta name=\"author\" content=\"ccooservicios\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"ccooservicios\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" 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